Terms of Service & Replacement Policy
1. Operational Model & Fulfillment Curation
Vewor Vault operates as a specialized direct-to-consumer novelties curation platform. When you place an order on this website, Vewor Vault coordinates directly with vetted domestic fabrication facilities, wholesale manufacturers, and logistics partners to inspect, package, and dispatch the item to your specified destination address.
2. Transit Replacement Guarantee & Unboxing Requirements
To safeguard both our patrons and our logistics network against fraudulent or fabricated claims, we uphold a strict 48-Hour Free Replacement Guarantee for items that arrive physically defective or damaged during transit.
A continuous, uninterrupted 360-degree video recording starting from the unopened, sealed courier flyer or shipping box, clearly demonstrating the shipping label and the unboxing process, must be submitted to our support desk via Telegram (@vewor) or WhatsApp within 48 hours of carrier-marked delivery. Without this unboxing record, claims cannot be processed.
3. Non-Refundable Curation Policy & Cancellations
Due to the rapid automated nature of our warehouse routing, once an order is registered and payment (or advance token) is verified, inventory is immediately allocated and booked with our courier partners. Consequently:
- Orders cannot be cancelled once they have entered processing or dispatch.
- We do not offer cash refunds for subjective change of mind, buyer remorse, or aesthetic preference once the product delivered matches advertised specifications.
- For eligible transit-damaged parcels adhering to Section 2, a brand-new replacement unit will be dispatched at zero additional charge.
4. Cash on Delivery (COD) Commitments
To maintain zero courier delivery failures and discourage non-serious impulse bookings, Cash on Delivery orders require a nominal ₹49 non-refundable delivery confirmation token via UPI. The remainder of the total invoice is payable directly in cash or UPI to the delivery courier executive upon doorstep presentation.
5. Shipping Timelines
Standard dispatch occurs within 24 to 48 business hours. Average transit duration across serviceable Indian pincodes ranges between 4 to 7 business days depending on geographical zones. Official carrier tracking (AWB) links are accessible directly via our Track Order Portal.
6. Grievance & Customer Assistance
For any operational inquiries or replacement requests, our designated support desk is accessible:
• Telegram Direct Desk: @vewor
• WhatsApp Support: +91 93161 73487
• Email: [email protected]